Mr. Fu, who lives in Fengjia Town, Zhanhua County, called to say that the Regulator he bought had quality problems. After it was sent to the seller for repair, the machine still can not work normally, and the seller has not been able to give a satisfactory solution. According to Mr. Fu, he owns a restaurant in Fengjia Town, Zhanhua County. Because the local voltage is often unstable, he asked several friends who opened the shop in 2011 to buy voltage regulators from a local business. "The price of a regulator is about 1000 yuan. We have bought more than ten regulators." Mr. Fu said.
But after a month or two, Mr. Fu's pressurizer suddenly went on strike. What is more unexpected is that the regulators purchased by several people at that time presented the same problems one after another at the same time. Although they didn't ask for an invoice when they bought, when Mr. Fu and others talked to the merchants, they said that they would bear the responsibility, but they had to wait for a period of time to return to the factory for repair.
Four or five months later, the repaired regulator was returned to Mr. Fu, but after a month, it could not work normally again. "Let's go to the seller again. He said," we can go back to the factory for repair again, but you have to pay for the mailing fee. "We firmly disagree Mr. Fu said indignantly.
The negotiation failed, and the seller never dealt with it. "As it is said that the cost of sending it back by mail is more than 200 yuan, the seller is not willing to bear it, so they always put our voltage regulator in the store." At present, it has been more than a year since the last repair, "the seller is always delaying, we have no way." Mr. Fu said.
It is understood that Mr. Fu bought the regulator with a trademark mark made by a Shanghai manufacturer, but the seller said it was imported in Wenzhou. "When I bought it, there was no invoice or warranty card and other materials. I feel that this batch of pressurizers are fake and shoddy products. Now I just want to find the manufacturer to return it to us." According to my analysis, if Mr. Fu orders directly from the manufacturer, the above situation will not appear. If the manufacturer directly orders for you, there is no business link. It is more convenient for the user to directly propose after-sales repair with the manufacturer. If the freight is within the warranty, the manufacturer will bear no cost. This is also a proposition for our friends. We Zhenhua Electric factory direct sales, not only saves the price difference between the middlemen, but also makes a good guarantee for the rights and interests of consumers.
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Tel:13816717555 |
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Fixed:021-6989-3078 |
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Email:sales@chzde.com |
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Address:No. 6, Pengpu Road, Jing'an District, Shanghai |